Refund Policy
Last updated: July 13, 2025
This Refund Policy describes the conditions under which Pristox Pro offers refunds for purchases made through pristoxpro.com. By completing a purchase, you acknowledge that you have read and agreed to this policy.
1. Scope of This Policy
This policy applies to all subscription plans, one-time purchases, and program enrollments offered by Pristox Pro. It governs refund eligibility, the process for submitting a request, and the timeline for resolution.
2. Eligibility for Refunds
Refund eligibility depends on the type of purchase and the circumstances of the request. The following general conditions apply:
- Requests must be submitted within the applicable refund window described in this policy.
- The account associated with the purchase must be in good standing at the time of the request.
- Refunds are not available for services that have been fully delivered or consumed.
- Promotional, discounted, or complimentary purchases may have limited or no refund eligibility.
3. Refund Windows by Purchase Type
3.1 Monthly Subscriptions
Monthly subscription fees are charged at the beginning of each billing cycle. Refunds for monthly subscriptions are available within 7 calendar days of the initial charge for new subscribers only. Renewal charges are not eligible for refund once the billing cycle has begun.
3.2 Annual Subscriptions
Annual subscription purchases are eligible for a full refund within 14 calendar days of the purchase date, provided that the service has not been substantially used during that period. After 14 days, a prorated refund may be considered at our discretion for unused months remaining in the term.
3.3 One-Time Program Enrollments
One-time purchases for mentorship programs or learning packages are eligible for a full refund within 14 calendar days of purchase, provided that fewer than 20% of the program content or sessions have been accessed or delivered. Once this threshold is exceeded, no refund will be issued.
3.4 Add-Ons and Supplementary Services
Purchases of add-ons, individual sessions, or supplementary services are non-refundable once the service has been scheduled, accessed, or delivered.
4. Non-Refundable Circumstances
Refunds will not be issued under the following circumstances:
- The refund window for the applicable purchase type has expired.
- The service, session, or content has been accessed, downloaded, or delivered in full or in substantial part.
- The account has been suspended or terminated due to a violation of our Terms of Service.
- The request is based solely on a change of mind after the refund window has closed.
- Fees paid for third-party integrations, tools, or services facilitated through our platform.
- Currency conversion losses or bank processing fees.
5. How to Submit a Refund Request
To initiate a refund, contact our support team using the details below. Please include your full name, the email address associated with your account, the date of purchase, and a brief description of the reason for your request.
| Contact Method | Details |
|---|---|
| help@pristoxpro.com | |
| Phone | +972 73 730 6406 |
| Mailing Address | 87 Hehalutz St., Beer Sheba, Israel |
Requests submitted by email will receive an acknowledgment within 2 business days.
6. Review and Processing Timeline
Once a refund request is received, we will review it and respond with a decision within 5 business days. If approved, the refund will be processed to the original payment method within 7 to 14 business days, depending on your payment provider. Processing times may vary and are outside our direct control once the refund has been initiated on our end.
7. Partial Refunds
In cases where full refund eligibility has not been met but exceptional circumstances exist, Pristox Pro may, at its sole discretion, offer a partial refund or account credit. This is not a guaranteed remedy and will be evaluated on a case-by-case basis.
8. Chargebacks and Payment Disputes
We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or card provider. Disputes filed without prior contact may result in the immediate suspension of your account pending resolution. We are committed to resolving legitimate concerns promptly and fairly through direct communication.
9. Service Interruptions and Technical Failures
If you experience a service interruption or technical failure that prevents access to a paid service, please contact our support team. We will investigate and, where the issue is confirmed to be on our end and substantially impacted your access, we will offer an appropriate remedy, which may include a service extension, credit, or partial refund.
10. Changes to This Policy
Pristox Pro reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated date. Continued use of our services following any modification constitutes your acceptance of the revised terms. We recommend reviewing this policy periodically.
11. Contact Us
If you have questions about this policy or your specific situation, please reach out to us at help@pristoxpro.com. We are here to help and will do our best to address your concerns in a timely and transparent manner.