Payment Terms
Last updated: December 5, 2024
These Payment Terms govern all transactions between you and Pristox Pro in connection with access to our services. By completing a purchase or subscribing to any plan, you agree to the terms described below.
1. Accepted Payment Methods
We accept the following forms of payment:
- Major credit and debit cards (Visa, Mastercard, American Express)
- Bank transfers where explicitly offered at checkout
- Any additional methods displayed during the payment process
All payment information is processed through secure third-party payment processors. Pristox Pro does not store your full card details on its servers.
2. Pricing and Currency
All prices are listed in the currency displayed at the time of purchase. Prices are inclusive of applicable taxes unless stated otherwise. Pristox Pro reserves the right to adjust pricing at any time. Price changes will not affect active subscriptions until the next renewal period, and you will be notified in advance.
3. Billing Cycles
3.1 Subscription Plans
Subscription-based services are billed on a recurring basis, either monthly or annually, depending on the plan selected at the time of purchase. Your billing cycle begins on the date your subscription is activated.
3.2 Automatic Renewal
Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. By subscribing, you authorize Pristox Pro to charge the applicable fee to your payment method on each renewal date without further action required from you.
3.3 One-Time Payments
Certain services or sessions may be offered as one-time purchases. These are charged in full at the time of purchase and do not renew automatically.
4. Failed Payments
If a payment cannot be processed on the scheduled date, we will attempt to retry the charge. You will be notified of the failed transaction and asked to update your payment information. Access to services may be suspended until payment is successfully completed. Pristox Pro is not liable for any interruption in service resulting from a failed payment.
5. Refund Policy
5.1 General Refunds
Refund eligibility depends on the type of service purchased and the circumstances of the request. Refund requests must be submitted to our support team within the timeframe specified at the time of purchase.
5.2 Subscription Refunds
Refunds for subscription payments are evaluated on a case-by-case basis. Partial refunds may be issued for unused portions of a billing period at our discretion.
5.3 Non-Refundable Items
The following are generally not eligible for refunds:
- Services that have been fully delivered or completed
- Mentorship sessions that have already taken place
- Discounted or promotional purchases where refund exclusions were disclosed
- Fees associated with payment processing
5.4 How to Request a Refund
To submit a refund request, contact us at help@pristoxpro.com with your order details and the reason for your request. We aim to respond within five business days.
6. Cancellations
You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation takes effect at the end of the current billing period. You will retain access to the service until that date. Cancellation does not automatically trigger a refund for the current period unless otherwise specified.
7. Taxes and Fees
You are responsible for any taxes, duties, or levies imposed by your local jurisdiction on purchases made through Pristox Pro. Where required by law, applicable taxes will be added to the displayed price at checkout. If you are a tax-exempt entity, you must provide valid documentation before your purchase is finalized.
8. Disputes and Chargebacks
If you believe a charge was made in error, please contact us at help@pristoxpro.com before initiating a chargeback with your bank or card issuer. We are committed to resolving billing concerns promptly. Initiating an unjustified chargeback may result in suspension of your account and recovery of associated costs.
9. Changes to These Terms
Pristox Pro reserves the right to update these Payment Terms at any time. Material changes will be communicated via email or through a notice on our website. Continued use of our services after the effective date of any update constitutes your acceptance of the revised terms.
10. Contact Us
For questions about billing, payments, or these Payment Terms, please reach out to us:
| Contact Method | Details |
|---|---|
| help@pristoxpro.com | |
| Phone | +972 73 730 6406 |
| Address | 87 Hehalutz St., Beer Sheba, Israel |